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城乡居民就医满意度的影响因素研究

A Study of the Influencing Factors of Medical Satisfaction of Urban and Rural Residents in China

  • 摘要: 基于安徽省16个地市的实地调查数据,使用Ordered Probit模型研究了城乡居民就医满意程度的影响因素。研究发现:受教育程度越高的患者对就医满意度评价越高;患者健康状况越差,满意度越低;较高的就医方便程度能够显著提升患者的就医满意度;就医地点医疗专业设备满足诊疗需要程度越高,患者的治疗效果越好,满意度上升。为了有针对性地提升患者就医满意度,应该加强医疗相关知识政策的教育,提高医疗技术及服务水平,并推进医疗机构信息化程度。

     

    Abstract: Based on the survey data of 16 cities in Anhui province, this paper studied the influencing factors of medical satisfaction of urban and rural residents in China using Ordered Probit model. The study found that:first, patients with higher education degree had higher evaluation of medical treatment. Secondly, the better the patients' health, the higher the satisfaction. Thirdly, a higher degree of medical convenience can significantly improve patients' satisfaction with medical treatment. Fourthly, the higher the degree of medical professional equipment meeting the needs of diagnosis, the better the treatment effect of patients and the higher the degree of satisfaction.Therefore, in order to improve patients' satisfaction with medical treatment in a targeted way, education of medical knowledge and policies should be strengthened, medical technology and service level should be improved, and informatization of medical institutions should be promoted.

     

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