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社交媒体特征对消费者购买意愿的影响研究

A Research on the Influence of Social Media Characteristics on Consumers' Purchase Intention

  • 摘要: 以社会临场感理论和沉浸体验理论为基础,通过构建S-O-R模型研究在社会化电子商务情境下,社交媒体特征对消费者购买意愿的影响。实证分析结果表明,社交媒体的参与性、互动性、娱乐性和个性化特征正向影响消费者的社会临场感和沉浸体验,并且社会临场感和沉浸体验对消费者购买意愿有正向影响。

     

    Abstract: Based on social presence theory and flow experience theory, this paper studies the influence of social media characteristics on consumers' purchase intention in the context of social e-commerce by constructing S-O-R model. The empirical results show that the participation, interaction, entertainment and personalized characteristics of social media have a positive impact on consumers' social presence and flow experience, and that social presence and flow experience have a positive impact on consumers' purchase intention.

     

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