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基于IPA分析法的安徽省民宿游客满意度评价研究

Research on Tourist Satisfaction Evaluation of Homestays in Anhui Province Based on the IPA Analysis Method

  • 摘要: 从沉浸式旅游体验出发,选取安徽省民宿游客住宿体验、餐饮体验、配套设施、服务质量、特色与总体氛围感知等六个维度,设定20项具体指标开展问卷调查,并运用IPA分析法对各项指标的满意度及重要性进行分析。在此基础上,提出四项提升安徽省民宿产业顾客满意度的策略:优化交通网络与基础设施,提升民宿可达性与硬件保障;挖掘地域文化,构建具有沉浸感的文化体验场域;健全人才培养体系,推动服务向专业化与个性化跃升;完善行业治理体系,构建多维协同的监管机制。

     

    Abstract: From the perspective of immersive tourism experience, this paper selects 20 evaluation indicators in 6 dimensions including accommodation experience, catering experience, supporting facilities, service quality, characteristics, and general atmosphere perception, carries out a questionnaire survey of homestay in Anhui Province. The Importance-Performance Analysis (IPA) method is employed to analyze both the importance and satisfaction levels of each indicator. Based on the analysis, four strategies are proposed to enhance customer satisfaction in homestay industry, as follows: enhancing transportation networks and infrastructure to improve accessibility and hardware support, exploring regional culture to create immersive cultural experience spaces, establishing a sound talent development system to promote professional and personalized services, and improving the industry governance framework to build a multidimensional and collaborative regulatory mechanism.

     

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