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李丽, 郭峰. 基于结构方程模型的婴幼儿奶粉政府监管满意度研究[J]. 安徽工业大学学报社会科学版, 2016, 33(3): 13-17.
引用本文: 李丽, 郭峰. 基于结构方程模型的婴幼儿奶粉政府监管满意度研究[J]. 安徽工业大学学报社会科学版, 2016, 33(3): 13-17.
LI Li, GUO Feng. Research on the Satisfaction of Government Supervision on Infant Milk Powder Based on Structural Equation Model[J]. Journal of Anhui University of Technology(Social Sciences), 2016, 33(3): 13-17.
Citation: LI Li, GUO Feng. Research on the Satisfaction of Government Supervision on Infant Milk Powder Based on Structural Equation Model[J]. Journal of Anhui University of Technology(Social Sciences), 2016, 33(3): 13-17.

基于结构方程模型的婴幼儿奶粉政府监管满意度研究

Research on the Satisfaction of Government Supervision on Infant Milk Powder Based on Structural Equation Model

  • 摘要: 以2013年乳业监管政策的实施为背景,借鉴美国顾客满意度指数模型,利用结构方程构建了中国婴幼儿奶粉政府监管满意度模型。实证结果表明:消费者对婴幼儿奶粉政府监管的满意度评价总体介于较不满意和一般之间;监管感知质量和政策认知度是直接影响监管满意度的两个因素,消费者经济特征和监管信息关注度是间接影响监管满意度的两个因素,消费者满意度对奶粉质量信任度有显著正向影响。

     

    Abstract: It is indicated in the empirical study related to the establishment of government supervision satisfaction model on infant milk powder in China in 2013, under the background of the implementation of milk industry supervision policy as well as at the help of American customer satisfaction index model by use of structural equation model that the customer evaluation on the satisfaction of government supervision on infant milk powder is entirely between the more dissatisfactory and the just-so-so, the supervision perception quality and policy recognition degree are the two direct factors to the supervision satisfaction, and the economic feature shown by customers and the attention paid to the supervision information are another two indirect factors, and the customer satisfaction makes obviously positive influence on the trust value of milk powder quality.

     

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