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基于服务设计的高校快递盒回收系统优化设计

Optimization Design of College Express Box Recycling System Based on Service Design

  • 摘要: 通过问卷调查、用户访谈、文献研究等方法,实地调研马鞍山市的四所高校内学生回收快递盒的方式以及不同需求,发现用户在整个服务系统中参与度低、情感反馈缺失,同时存在校园美观度欠缺等问题。基于此,提出了萌TREE智能快递盒回收柜的概念,满足了用户回收跟踪、快递盒变现等需求,拓展了高校快递盒回收服务模式,实现了用户通过自主回收快递盒进而得到情感反馈,为后续高校服务系统设计提供参考思路。

     

    Abstract: Through questionnaire survey, user interviews, literature research and other methods, field research in four colleges and universities in Ma’anshan City in the way students recycle express boxes and different needs, we found that the user’s participation in the entire service system is low, emotional feedback is missing, as well as campus aesthetics is lacking and other problems. Based on such issues, the concept of the Moe TREE intelligent express box recycling cabinet is proposed to enhance the satisfaction of user experience. The design meets the needs of users’ recycling tracking, express box cash and other needs, expands the college express box recycling service mode, realizes the user through independent recycling express box and then get emotional feedback, and provides reference ideas for the subsequent design of college service system.

     

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